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Frequently Asked Questions

What quality are the MP3 downloads?

Not all download releases are encoded at the same Kbps rate. Please refer to the details section of a specific title for information. All MP3 files are encoded with a 44.1Khz sample rate.

How do I download the files after I order? How many times can I download them?

After your payment has been submitted and processed (usually right away), you'll be given a download key and a link to go to for your MP3 downloads. From there just click the "Download" links next to each song and save the MP3s to your computer. Currently we have a limit of 2 downloads per album per computer.

We suggest you download all your purchased MP3s once and save them in a secure location. Then if you ever happen to accidentally erase or lose your MP3s, you can come back and download them again.

Can I share them with my friends or distribute them on networks?

Please help support us and refer friends to our online store to purchase their own copy of music. Giving and sharing songs isn't fair to any artist who makes music and doesn't allow you to continue to help support us.

How can I pay for my order?

During the CHECKOUT process, you will have the option to pay by Credit Card or Paypal. This site does not accept mail payments for digital downloads.

Credit card charges should appear on your credit card bill as "MOLKEN MUSIC." Currency conversion to U.S. dollars is handled automatically.

Why can't I add anything to my shopping cart?

Please make sure that you have cookies enabled. - This problem commonly happens if you have cookies disabled, or if you have your browser set to destroy cookies after a short period of time. Other things that can cause problems is if your ISP uses rotating proxies (usually only a problem for AOL dial-up users). A rotating proxy will cause your IP address to change randomly at any time, which is part of how we track shopping cart items.

Why won't my credit card go through?

If you experience problems processing your credit card, or receive the message "Unknown Error", please contact us and we can help fix the problem.

I keep getting a "Gateway Declined" or "Processor Declined" error message?

We apologize for this. There are many reasons that you may be receiving this error message. Some if them are:
  1. The billing address you provided does not match what the credit processor is expecting or has on file. -- (This is the most common reason) You might try changing the address or telephone number to what might be better expected (ie: "1234 Jones Road Apartment 31 A" to "1234 Jones Rd Apt 31A") The address often has to be almost exactly as it appears on your credit card bill.
  2. Only part of your address matched. -- Some banks are more picky than others about the billing address.
  3. The credit card information is incorrect. -- (Second most common problem) Please make sure you entered your name, card number and CVV number in correctly.
  4. You are using a gift card. See more information here.
If you continue to have problems, please feel free to contact us.

I'm using a Visa or Mastercard Gift Card (Check Card)?

We apologize for this. Because our credit processor requires a billing address to match the billing address of a credit card, this presents a problem with gift cards, since there is no billing address for them. Because of this they are automatically refused, and the "pending charge" can take a while to disappear.

If this has happened to you, please call the number on the back of the card, and ask for the information from them for us to contact them about releasing the charge since it will never go through (and your card will not be charged). You can also call this number in advance and have a billing address added so that the card will process correctly.

Why are there charges on my credit card that shouldn't be there?

This most commonly happens when you get a "gateway declined" or "processor declined" error message during checkout. You will see "pending transactions" on your online banking.

Don't worry though! Your card has NOT been charged and no funds will be taken from your account. This is simply an indication that we tried to charge your card but failed.

The "pending transaction" will drop off in a few days time. (Usually within 48 hours, but sometimes up to a week) If you have any other questions about this, please contact us.
Updated: 11-13-2008